Digital Tickets
We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over how to print at home, running out of ink, or misplacing your tickets, and no apps are required.
Frequently Asked Questions (FAQs)
Logging in & Accessing Your Tickets
If staff exchange a ticket already in your Apple Wallet, it may not update automatically. You may need to refresh your Wallet to remove invalid tickets or update details.
Open the ticket in Apple Wallet and tap the information icon (the “i” in the bottom right). Pull down to refresh. You’ll see a message if the ticket is no longer valid. Close and reopen Apple Wallet to see the updated performance.
If the correct ticket still doesn’t appear, add it manually by selecting “Add” in Apple Wallet after initiating your True Tickets.
Please visit our Frequently Asked Questions page for general questions about policies, planning your visit, etc.
Still need help? The Box Office is available at M-Sa 10am-5pm or Will Call 2 hours prior to your scheduled performance at 561.832.7469 or [email protected].
If staff return a ticket already in your Apple Wallet, it may not disappear automatically. You may need to refresh your Wallet to remove the invalid ticket.
Open the returned ticket in Apple Wallet and tap the information icon (the “i” in the bottom right). Pull down to refresh. You’ll see a message that the ticket is no longer valid. Close and reopen Apple Wallet, and the ticket should be removed.
Still need help? The Box Office is available at M-Sa 10am-5pm or Will Call 2 hours prior to your scheduled performance at 561.832.7469 or [email protected].
Yes, you can add your True Tickets to your Apple wallet. To ensure the True Tickets are added to your Apple wallet, you must select “Add” in the Apple Wallet app once you initiate adding the True Tickets.
Google wallet does not yet support True Tickets.
No. To keep your tickets secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the revolving QR code on your True Ticket(s) updates every 30 seconds and can only be scanned directly from your mobile device.
No problem! While True Tickets requires a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Box Office in advance at 561.832.7469 or email [email protected] to arrange to pick up your printed tickets at Will Call. Otherwise, Will Call is available to assist at the venue 2 hours prior to performances.
No problem! Simply visit Will Call 2 hours prior to your scheduled performance, and we will print out your tickets.
Sharing & Receiving True Tickets Mobile Tickets
Yes. To do so, return to your True Tickets mobile wallet, and select “Share” to complete the process.
No, you are not required to share tickets with your guest(s). You can choose to share tickets with none, some, or all of your guests. If you are entering the venue at the same time, your True Tickets can be scanned from your mobile device for each guest’s ticket.
Yes! They must log in to claim the tickets you’ve shared with your guests. If they already have a kravis.org account, they may use the same email address to log in. If they do not have an account, they must create one to accept the tickets. The link you shared will take them to the True Tickets mobile wallet login page. Then, they select “Register a New Account” to begin.
Click the link shared with you.
Login using the email address associated with your kravis.org account OR register a new account if you don’t have one.
Accept the tickets!
Click How to Share & Receive True Tickets for a PDF of instructions.
Log in to your True Tickets mobile wallet at mytickets.kravis.org.
- Select the performance you would like to share.
- Tap “Share”.
- Enter the full name of the person with whom you are sharing the True Ticket(s).
- Select the ticket(s) you’d like to share.
- Confirm your selection.
Share* the link via text or email to the person to whom you are sending the True Ticket(s).
To Accept the tickets, your guest must log in or create an account if they don’t already have one.
Click How to Share & Receive True Tickets for a PDF of instructions.
*You do not need to share your tickets with yourself. Your tickets are accessible to you on any mobile device. You must be logged in on the mobile device to display your tickets at the venue.
Once you share a True Ticket, you will see one of the two following status notifications:
- Ticket Accepted by (Your Guest’s Name)
- Your guest has claimed your shared ticket(s).
- Ticket Shared with (Your Guest’s Name) Pending
- Your guest has not accepted the ticket(s) yet.
You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
You may also “Share the invite again” or “Get this ticket back” in your mobile wallet.
Yes! Once you see the “Share” button in your wallet, you may share them. The revolving QR codes will populate 4 hours prior to the scheduled performance.
Click How to Share & Receive True Tickets for a PDF of instructions.
Yes! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the True Tickets.
Reminder: You do not need to share the tickets with yourself. Just log in to your account on your mobile device to access your tickets.
You can share the ticket from your True Tickets mobile wallet even after the show has begun. Log in to your True Tickets mobile wallet, click on the applicable performance date, then click “Share” and follow the subsequent prompts to easily share your tickets via text or email.
Click How to Share & Receive True Tickets for a PDF of instructions.
Shared True Tickets are not valid for the recipient to use until the recipient claims them. You may also reclaim your tickets in your True Tickets mobile wallet if your guest changes their mind or does not accept them.
If anyone in your group has an email with an existing account but they don’t remember their password, they can choose to receive an access code by email to enter their account or click “Reset Your Password” to initiate a password reset.
If anyone in your group is unsure if they have an existing login, they can click the “Register for a New Account” button. If their email is already associated with an account, the system will let them know. If it is not, it will register an account for them.
Still need help? The Box Office is available at M-Sa 10am-5pm or Will Call 2 hours prior to your scheduled performance at 561.832.7469 or [email protected].
