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Visitor Information and Guide: Health and Safety

We look forward to welcoming you, our audiences, back to the Kravis Center for the 2021-2022 season to experience the thrill of live theater. Like many other venues around the country, we have implemented new protocols as part of our commitment to the safe enjoyment of our performances.

 

WHAT YOU CAN EXPECT BEGINNING OCTOBER 1

  • All guests aged 2 and over are required to wear a CDC approved mask that completely covers the nose, mouth and under the chin except when eating or drinking in designated areas.
  • All guests aged 5 and over, are required to present documentation (printed or digital) to event staff before entering the theater of a negative COVID-19 PCR test result taken no more than 72 hours (3 days) prior to the performance date, or a negative COVID-19 Antigen test result taken no more than 24 hours (1 day) prior to the scheduled performance date. As an alternative, fully vaccinated guests have the option of voluntarily presenting documentation (printed or digital) to event staff showing full vaccination status. Full vaccination is defined as the completion of final dose at least 14 days prior to the performance date. At-home tests are not accepted.
  • Matching photo identification must be presented for guests 18 years and older.
  • Any special conditions or policy changes for upcoming events including face coverings, proof of vaccinations or COVID-19 test requirements, will be sent directly to ticket holders and updated regularly on the Kravis Center website, kravis.org.
  • Ticket purchasers are responsible for communicating the testing requirements to all members of their party or anyone to whom they have given tickets.
  • We’ve implemented cleaning and sanitizing processes as well as protocols for our guests and staff to ensure everyone’s safety and comfort while at the Center.

••••• Enhanced cleaning & sanitizing throughout the Center, including all high-touch, high traffic areas
••••• Frequent cleaning & disinfecting before & after performances and during intermission
••••• Hand-sanitizing stations throughout the Center
••••• New ION & UV-C technology in all public space air handlers to reduce airborne pathogens
••••• Touchless technology for scanning tickets & printing same day show tickets

 

PRIOR TO YOUR VISIT

If, within 14 days prior to your visit to the Kravis Center, you and/or members of your party have been in contact with anyone diagnosed with COVID-19 or if you are experiencing any flu-like symptoms, we ask that you please stay home and contact our Box Office at 561.832.7469 or email boxoffice@kravis.org.

• Fever of 100.4 degrees or higher
• Cough
• Shortness of breath or difficulty breathing
• Sore throat
• New loss of taste or smell
• Other flu-like symptoms

There is always a risk of exposure to COVID-19 in any public place where people are present. The Kravis Center realizes that it cannot eliminate all risk but is committed to attempting to minimize the risk to those coming to our facilities. Our efforts, however, do not replace important practices to keep yourself well, including vigilant hand hygiene and staying home when symptomatic. Hand sanitizing stations will be available throughout our facilities for your convenience.

 

FREQUENTLY ASKED QUESTIONS

What is the proper documentation of a negative COVID-19 test result?
The documentation of a negative test must meet these three (3) requirements:

  1. The test result must be a PCR COVID-19 test (sometimes referred to as a molecular test), or an Antigen COVID-19 test (rapid) conducted by a laboratory. At-home tests are not accepted.
  2. The test result must be negative and from a test conducted no more than 72 hours for PCR or no more than 24 hours for Antigen (rapid) of the scheduled performance date.
  3. The test result can be printed or digital (including an email or text message from the test provider displayed on a phone or electronic device), and must clearly reflect the name of the guest, the date of the test, the type of test performed, and the negative test result.

Testing is free, easy and fast at hundreds of locations throughout Florida. To find a testing site near you, please visit our COVID-19 Testing Sites page.

What if I am fully vaccinated against COVID-19?
Fully vaccinated guests have the option of providing documentation of that status instead of providing documentation of a negative COVID-19 test result. Acceptable documentation may be the original vaccination card, a printed copy of the vaccination card, or a digital copy of such card. Proof of full vaccination means that the last vaccination dose has been administered at least 14 days prior to the performance date, and if the dose is from a two-dose vaccination series, full vaccination status is not met until 14 days after the second dose.

Will the venue be making copies or records of any documentation?
No. Our staff will review the documentation you provide but will not require or retain any duplicates of your documentation.

How are you verifying that documentation is valid?
We believe that most people are honest. Our staff will be trained to recognize valid documentation, which is one of several layers of health and safety protocols being implemented. Matching photo ID will be required.

I am ineligible to be vaccinated or have chosen not to be vaccinated. Am I able to attend a performance?
Yes. There are many reasons why our guests may be unvaccinated and nothing in this policy requires any guest to provide documentation of vaccination. Fully vaccinated guests have the option but not the obligation to furnish documentation of vaccination status instead of providing verification of a recent negative COVID-19 test.

I am fully vaccinated or had a recent negative COVID-19 test. Am I still required to wear a face cover?
Yes. Face coverings are required for all guests aged two (2) and over, staff and volunteers in public areas, including our classrooms and theaters. Based on guidance from health authorities, face coverings must completely cover each person’s nose, mouth and chin. Neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes are not acceptable alternatives.

What if I would rather get a refund?
If an existing purchaser is unable or unwilling to comply with the new health/safety policy and holds tickets to a performance occurring between October 10 and November 10, they have until Wednesday, October 6 to contact the Kravis Center Box Office to request a refund or gift certificate. To request a refund for a performance occurring between October 10 and November 10, email boxoffice@kravis.org or call 561.832.7469 Monday through Friday 10:00am to 4:00pm. Refund and credit policies for subsequent shows will be addressed on a rolling monthly basis. For tickets purchased through resale or third-party sites, please contact those purchase sites directly to determine their refund policies.

 

The Palm beaches Pledge comitted to your health and safety

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