FAQs

To avoid overpaying for your Kravis Center tickets, always purchase them from our official website, kravis.org. Outside ticketing companies and ticket brokers often appear to be trustworthy, but they are not affiliated with the Kravis Center. As a result, tickets purchased through these unauthorized ticket distributors are often double or triple the cost. We cannot provide customer service notifications or refunds for tickets purchased from unauthorized sites, unauthorized ticket distributors or brokers. View page for more information.

Pursuant to Section 817.36, Florida Statutes, tickets purchased from the Site may not be resold for more than $1.00 over the original admission price. We may provide law enforcement with information you provide to us related to any transaction conducted with you to assist in any investigation or prosecution of you.

Our season brochure is published in late summer and our Kravis Center members have the first opportunity to purchase tickets. More information about becoming a member.

Row Y in the Orchestra is 90 feet from the stage. Balcony row L, the final row in the theatre is 150 feet from the stage. The Grand Tier overhangs row X in the orchestra center, and curves around on the left and right sides to row R.

Email the Box Office at [email protected] from the same e-mail associated with your account. Once we confirm your assigned seating, we will reissue your tickets.

There is no processing fee for tickets purchased at the Box Office window; this does not apply to subscription packages. Learn more about purchasing and ordering tickets.

Everyone is required to have a ticket regardless of age. All babies in arms must have a ticket. (Lap tickets are available for children 0-11 months for selected performances.) Please contact the Box Office for more information.

Tickets to Kravis Center presentations can be donated for a tax donation. They must be returned at least 48 hours prior to the performance. Kravis on Broadway and renter performances cannot be donated for a tax donation.

Visit the Box Office Purchasing & Ordering Tickets page.

Latecomers will be admitted to the theater at the discretion of the Front of House Management at suitable breaks in the program. Certain companies request that late arriving audience members be asked to wait in the lobby until they can be seated during a performance break.

Email the Box Office at [email protected].

Smoking is not allowed inside the buildings. Smoking is only allowed in designated smoking areas outside.

Windsor Room is located on Orchestra level, house right side. Founders Room is located on the Grand Tier level, house right side.

We have no set dress code policy.

Please plan to arrive early and avoid bringing packages, luggage, backpacks, etc. to the theater. All items are subject to inspection. Weapons of any kind are prohibited. If You See Something, Say Something.

Lobby doors open 90 minutes prior to curtain for Dreyfoos Hall and 60 minutes for Rinker Playhouse and Persson Hall performances. Theatre doors open 30 minutes prior to curtain. Robbi’s Bistro Teatro (on the Orchestra level) or Bistro Teatro (on the Mezzanine level) opens 90 minutes before a Dreyfoos Hall performance. Because of enhanced security technology in select public places and to ensure you’re able to park and enjoy dining or shopping before the show, it’s recommended that you plan on arriving early and travel light—avoid bringing packages, backpacks and luggage to the theater. All persons and bags are subject to search before entering the building and weapons of any kind are prohibited.

Guests can easily park in the garage as the Rinker Playhouse is just steps away.

For Parking FAQs, view the Parking page.

The parking garage height clearance is 6’10”. Please note: oversized vehicles must enter through the entrance on Okeechobee Boulevard. Guests are also welcome to use the pick-up and drop-off entrance on Okeechobee.

Guests using ride sharing services like Uber/Lyft can be picked up or dropped off in front of Box Office on Okeechobee Boulevard.

There is a 5 level parking garage at the Center. There is accessible parking on the 2nd, 3rd and 4rd levels.

Outside food and drink are not permitted in our facilities. For light fare before your theater experience, please visit Bistro Teatro on our Mezzanine Level 90 minutes prior to performances in Dreyfoos Hall.

There is no food sold at either of the theaters. Snack and beverage service is available at these venues.

Bistro Teatro offers the perfect casual pre-theatre dining experience, serving light fare in our Mezzanine level lobby during all Dreyfoos Hall performances. No reservation needed. Open 90 minutes prior to all Dreyfoos Hall performances.

Enjoy a light meal, cocktail or other refreshments at Robbi’s Bistro Teatro on the Orchestra level or Bistro Teatro on the Mezzanine level lobby 1 ½ hours prior to each Dreyfoos Hall performance. The bistro menu offers a variety of freshly made salads, soups, sandwiches and more. Avoid the lines at intermission by pre-ordering your drinks before the show.